Role
Senior Product Designer
Year
2024-Present
Company
Amazon Business
Focus
Impact
Increase in deal speed
Reduction in cycle time through proactive bottleneck identification.
Stakeholder coverage
Improved visibility into non-traditional influence channels.
The Challenge
Enterprise procurement teams face fragmented AI workflows that create inconsistent experiences and unclear decision boundaries. Without a unified conversational framework, teams struggle to leverage GenAI capabilities effectively for procurement automation. The vision: define the conversational AI framework for a GenAI-powered platform that empowers enterprise procurement teams with intelligent, trustworthy decision support.
The Solution
A conversational AI framework with reusable interaction patterns that empower distributed teams to deliver GenAI features independently.
Conversational Flows
Reusable AI interaction patterns for consistent procurement experiences.
Decision Support UX
Trustworthy, transparent AI features that build user confidence.
Reflection
Designing AI tools for trust requires extreme transparency in how data is processed. The interface must handle noise gracefully to prevent dashboard fatigue—users trust AI more when they understand how decisions are made.