Role
Senior Product Designer
Year
2022-2024
Company
Internal Platform
Focus
Impact
Reduction in incident detection time
Achieved through relational visualization and unified dashboard.
Faster response time
Improved operational resilience through actionable dashboards.
The Challenge
A global fulfillment network operates at massive scale—thousands of sites, hundreds of technical teams, and thousands of services requiring coordination. When network or device issues occurred, incident resolvers faced an overwhelming challenge: manually navigating 8+ disparate systems to locate the root cause while operations were disrupted.
"Currently if a Power or Dual WAN outage occurs at a site, we can't tell the difference if it's ISP or Power related."
The Solution
The platform centered on a unified dashboard that aggregated service health across all dependencies. We implemented a service-centric model.
Relational Visualization
A node-based visual language for service health, mapping global interdependencies.
Unified IA
Aggregated alerts with consistent navigation patterns reducing cognitive load.
Global Health Topology
Probable Cause Detection
Dynamic Dependency Mapping
Reflection
Visualizing dependencies rather than isolated metrics fundamentally changed operator mindset. Running UX discovery in parallel with backend development allowed for rapid validation and ensured the design addressed real operational pain points.