Role
Senior UX Designer
Year
2020-2022
Company
Amazon
Focus
Impact
Faster device provisioning
Reduced from 3 weeks to under 24 hours through automated workflows.
Hands-on configuration time
Per device through intuitive UI patterns and automated workflows.
Improvement in task completion
Redesigned inventory monitoring workflows driving operational efficiency.
The Challenge
Operational tooling for device and fleet management was fragmented across multiple disconnected systems, creating slow provisioning cycles, extensive manual work, and high operational overhead at scale. Teams managing thousands of devices had to navigate between different tools for provisioning, monitoring, configuration, and troubleshooting—each with its own interface, data model, and workflow patterns.
The Solution
A unified platform that supports both individual device operations and fleet-wide management through consistent patterns.
Unified Device Model
A single source of truth for device state across multiple backend systems.
Zero-Touch Provisioning
Automated provisioning workflows reducing time from weeks to minutes.
Hub & Spoke Architecture
A central dashboard acts as the navigation hub, connecting operators to specialized views — fleet lists, device details, contextual actions, and third-party integrations — through consistent entry and exit patterns.
Hover over each spoke to see the connection path.
Reflection
Balancing flexibility and consistency was key. Early designs accommodated every team's unique workflow, but the breakthrough came when we identified the 80% of operations that could follow standard patterns—designing for the common case first with escape hatches for edge cases.
